Frequently Asked Questions

SHIPPING

Will I get an order and shipping confirmation?

After you place an order on nina-nguyen.com, you will receive a purchase receipt/order confirmation email within minutes of placing the order. You will also receive a shipping confirmation email once your order is on the way.

When will my order arrive?

For all items in stock, your order will be shipped within one business day. All packages are shipped out of Colorado, USA. Once shipped, it may take 1-5 business days to arrive. Custom orders are shipped from Vietnam and can take 6-8 weeks to arrive.

PURCHASING

What is your return policy?

We at Nina-Nguyen Designs want you to be satisfied with your purchase.

You may return or exchange your Nina-Nguyen Jewelry within 10 business days after you receive your product and we will issue a refund minus the shipping charge. Jewelry must be returned in original condition – unworn and with tags. Please package the jewelry in its original box with extra padding in order to prevent damage during shipping. Nina Nguyen Designs is not responsible for items lost in transit. If the jewelry is returned without tags, you will be issued a website merchandise credit.

Please note used merchandise will not be accepted for refund or exchange unless defective. If returned between 10 and 30 days, an exchange or merchandise credit will be granted. No items will be accepted for returns after 30 days. Some exclusions may apply.

Please contact our Customer Service at cs@nina-nguyen.com to obtain a Return Authorization Number (a return can not be processed without obtaining a Return Authorization Number first). All e-mail and voice messages will be answered promptly within 24-hours.

Your credit card will be credited the total amount, minus the cost of shipping.

What is your repair policy?

All repairs are handled individually and will be at customer’s expense. We can give an estimate for repair and the turnaround time only once the item reaches our office.

Please contact us at cs@nina-nguyen.com and we will respond with further instructions. Make sure to include your name, address, phone number and e-mail address, and note the reason for repair. Images of the piece are helpful as well. All e-mail and voice messages will be answered promptly within 24-hours during regular business days.

What payment forms do you accept?

We accept credit card payments on the site. Accepted credit cards are American Express, Mastercard and Visa. We also accept payments through Paypal.

JEWELRY

I can't find a jewelry piece I was looking for on the website. What do I do?

Please contact our customer service at cs@nina-nguyen.com . We may be able to custom make it for you!

What kind of gemstones and metals are used in Nina Nguyen's jewelry?

Nina uses natural stones that are ethically mined and processed such as Druzy, Geodes, Turquoise, Opal, Stalacite, Chrysoprase and Ammonite.

Nina Nguyen Designs strives to provide our customers with the most beautiful and long lasting jewelry on the market. Our Silver pieces are .925, and our gold pieces are plated with 22k gold and each stunning piece is finished with a beautiful satin texture.

Our Gold plating process applies a minimum of 10 to 12 Mils of gold per piece. While we describe our jewelry as vermeil, the definition of vermeil includes only 2.5 mircons of gold over a silver base. We apply a minimum of 100 times that thickness and achieve over 254 microns of gold plating on all of our jewelry.

1 Mil = 25.4 microns
10 Mill = 254 microns
Vermeil = 2.5 microns

Our Jewelry is 254 microns minimum

Can I clean my Nina Nguyen jewelry?

You can use mild soap and water to clean your jewelry if needed. Use a soft cloth to buff it. Do not use any harsh chemicals or cleaning agents.

Can I buy Nina Nguyen Jewelry locally?

Please see the link to find a store near you: Where to Buy


PRIVACY POLICY

This privacy policy sets out how Nina Nguyen Designs uses and protects any information that you give Nina Nguyen Designs when you use this website.

Nina Nguyen Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Nina Nguyen Designs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Aug 31, 2012

Personal Information

Nina Nguyen Designs may collect personal information, such as your e-mail address, name, home or work address or telephone number. We require this information to understand your needs and provide you with a better service. Nina Nguyen Designs does not collect any information about your computer hardware and software.

Nina Nguyen Designs will collect and use your personal information to process product orders and deliver the products requested. It is possible that we may also use personal information to inform you of other Nina Nguyen Designs products or events

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


PAYMENT TERMS FOR AUTHORIZED RETAILERS

ACCEPTED FORMS OF PAYMENT

  • Visa
  • Master Card
  • American Express

AVAILABLE SHIPPING METHODS

  • UPS
  • Fed Ex
  • DHL
  • USPS

RETURN SHIPMENTS

Nina Nguyen does accept returns within 30 days of original purchase.

For your protection, we suggest the following to ensure your returns are received with out issue:

  • Send all returns via a traceable carrier
  • Include insurance on your shipped item
  • Notify us of your shipment and send us the tracking number before shipment.

CREDIT CARD PAYMENTS

If paying by credit card, the credit card information must be obtained before the order is placed.

A pre-authorization of 30% of the total order is required before the order is processed. However, the credit card will not be charged until the order is ready for shipment.

NON-CONTINENTAL U.S. SHIPPING

Additional shipping fees apply for Hawaii, Alaska, U.S. protectorates and international orders.

CHECKS

In the event that a check is returned, a fee of $35 dollars will be charged.


SIZING INFORMATION

Rings

Nina Nguyen Designs' rings are a size 6.5 unless otherwise noted.

Our rings are specially designed with an easy-to-size band. Our rings can easily be sized one up or down. If you need a different size please let us know. We suggest going to a trusted local jeweler who can then size your ring to your personal needs.

Bangles

We currently carry four sizes of bangles.

Size 5: Very Small Wrist
Size 6: Petite Wrist
Size 7: Average Wrist
Size 8: Wide Wrist

Necklace Length Guide:

At Nina Nguyen Designs, we produce a variety of necklace lengths. The image below is an example of what various necklace lengths look like when worn.

The image provided is for example use only and does not show exact length and appearance of Nina Nguyen Designs jewelry.


RETURNS AND REPAIRS
To RETURN MERCHANDISE and ensure prompt service please take the following action:

STEP 1

Contact Customer Service

Notify Nina Nguyen Customer service within 30 days of receiving your order for any issue.

WAYS TO CONTACT US:

STEP 2

Fill Out Return Form

Customer Service will provide you with a Return Authorization Number (RA #) and email or fax you with a Return Form that must be completed in full and mailed with the return package.

STEP 3

Mail Us Your Return

Mail us your packaged item along with the Return form.

Please send your return package to:
Nina Nguyen Designs
ATTN: Customer Service RA #XXXX
1616 17th Street Suite 467
Denver, CO 80202


Nina Nguyen Designs Warranty Card

Nina Nguyen Designs offers a one year limited warranty covering manufacturer and material defects. Nina Nguyen Designs will repair products under warranty for free provided that the purchase can be verified as eligible. The warranty does not cover damage from misuse or wear and tear of a product. Any product not under warranty will be repaired at our standard repair pricing upon approval of the customer.

Note: Due to the natural state of stones used by Nina Nguyen Designs, each piece will vary. Naturally occurring variations such as shape, color, Each piece of Nina Nguyen Designs jewelry shading, color concentration, thickness, texture, etc, are to be expected, are not flaws and not considered a manufacturer or material defect.


OTHERS

Can't find the information you're looking for?

For any other questions, please email us at cs@nina-nguyen.com .